Potential Exponents is an Accredited Training Service Provider (Services SETA Accreditation number 12403). At Potential Exponents we have boosted the insights and learning experience of our Soft Skills  training by incorporating some of our rare, scarce, fascinating and most dynamic embedded skills into our learning material. Some of these skills (e.g. juggling, martial arts, sign language) whilst taken for granted, have the potential to change the way we think about learning, communication and productivity!

Shoni Khangala is a multi-skilled and multi-lingual Facilitator, with more than a decade experience facilitating learning among 10 different fields of expertise – including Leadership, Management, Organizational Development, as well as Business and Professional Ethics. Shoni has facilitated learning within the business education (postgraduate level), adult education and FET environments. He also has experience as an Assessor, and he moderates about 10 Call Centre related subjects.

Potential Exponents offers the following Core Accredited Programmes and tailor-made practical Short Programmes:

Core Accredited Programmes offered:

Short Programmes offered:

  • Ethical Leadership
  • Customer Service
  • Managing Customer-Contact Personnel
  • Organizing for Service Leadership
  • Self-Mastery
  • Organizational development
  • Supervisory Skills
  • Communications Skills
  • Stress Management
  • Negotiation
  • Cultural Diversity
  • Writing proposals and reports
  • Leading a winning team
  • Dealing with media
  • Managing meetings
  • Making decisions
  • Managing difficult interactions


Potential Exponents has teamed up with highly competent and experienced Facilitators and Coaches to deliver value and quality at affordable prices, whilst maintaining high learning standards, using out-of-the-box stimulating methodologies.